"Don't you just hate rubbish customer service?"
Hi I'm Luke Malone, Director of Small Business Accounting ltd.
I started this business as I wanted to spend more time with my family. I have since discovered that the accounting world is full of old school accountants. These accountants are more interested in numbers than people. I like to get to know my clients and become a part of their success story.
Accounts was traditionally done using double entry in a handwritten ledger book. Those days are long gone. But the price charged per hour by my high-street accountants does not reflect this.
A days work before is now a few button presses.
I hope that my prices reflect this understanding.
Don't you just hate rubbish customer service? I was taught to treat people how I want to be treated. Sounds like a basic concept right? but this seems to be lost on larger companies, when you call me, first of all I care, second of all I know who you are and where your business is at.
I believe anything no matter how big or small is worth attention.
Although they seem trivial, pennies make pounds.
In short I want to offer a personable hands on service and help grow your business.
I am currently managing my clients exclusively but aim to have a small dedicated team in the near future. Whilst continuing to work exclusively with smaller businesses.