"Don't you just hate rubbish customer service?"

Small Business Accounting Ltd - Bristol Accountant

Hi I'm Luke Malone, Director of Small Business Accounting ltd.

I started this business as I wanted to spend more time with my family. I have since discovered that the accounting world is full of old school accountants. These accountants are more interested in numbers than people. I like to get to know my clients and become a part of their success story.

Accounts was traditionally done using double entry in a handwritten ledger book. Those days are long gone. But the price charged per hour by my high-street accountants does not reflect this.

A days work before is now a few button presses.

I hope that my prices reflect this understanding.

Customer Service

Don't you just hate rubbish customer service? I was taught to treat people how I want to be treated. Sounds like a basic concept right? but this seems to be lost on larger companies, when you call me, first of all I care, second of all I know who you are and where your business is at.

I believe anything no matter how big or small is worth attention.

Although they seem trivial, pennies make pounds.

In short I want to offer a personable hands on service and help grow your business.

I am currently managing my clients exclusively but aim to have a small dedicated team in the near future. Whilst continuing to work exclusively with smaller businesses.

- England 


- Bristol

- United Kingdom